Return and Warranty Information
PORTABLE GARAGE, CARPORT, SHELTER, SHED, AND CANOPY WARRANTY INFORMATION
Each product has different warranty terms. Please reference your specific product in the "Shop by size" browser and click on the "warranty" tab for terms.
WHAT IS NOT COVERED UNDER WARRANTY: Manufacturers/distributors/retailers of these products are not responsible for the following: (1) Used products; (2) Any product that that been used, altered, or modified in any way; (3) Depreciation; (4) Damage caused by lack of reasonable and proper maintenance; (5) Failure to follow instructions, directions, drawings (6) Improper installation, misuse or lack of proper protection during installation, use or storage; (7) Damage resulting from accident or falling objects; (8) Damage due to normal maintenance or lack thereof; (9) Exposure to harmful chemicals, fumes, or other substances, foreign or natural in the atmosphere; (10) Acts of God, which includes but is not limited to, wind damage, excessive snow load, flood, hail, tornado, sleet, ice, fire; (11) Unforeseen causes or circumstances, such as but not limited to: added load to the structure, or any other external forces (12) Product which is not in the possession of the original purchaser; (13) Structure is not properly anchored or installed; (14) Third party installation fees are not covered under warranty (15) Loss of income, wages, travel expenses, personal property, equipment rental, fuel, and/or property value are not recoverable (16) Any condensation damage to the product and its contents.
FAILURE DUE TO IMPROPER INSTALLATION OF THE PRODUCT IS NOT COVERED UNDER WARRANTY
Sheltervision LLC and its affiliates do not accept product returns. If a product/part is deemed to be defective & not caused by the purchaser and within the warranty term limits, Sheltervision LLC will consult with the manufacturer in providing replacement parts at no charge to the purchaser. Examples of defective parts are (but not limited to): torn covers, holes in cover, bent bolts, broken ratchets.
Product ordering and payment constitutes acceptance of the terms and conditions stated above.