Ordering, Payment, and Shipping Information
Ordering - Product ordering can be done in the following methods:
1.) Online - Our secure online ordering system accepts credit cards (Visa, Mastercard, Discover, American Express). With our secure method of credit card payment, your private information is never known (including our staff members).
2.) Telephone - Please have your credit card ready
Payment - Methods of payment are:
1.) Credit Card (Master card, Visa, Discover, American Express)
2.) Paypal - please contact us directly for Paypal account information as we do not have ability to process Paypal transactions directly on the website.
3.) Personal and business check (checks must "clear" prior to product shipment)
4.) Money order
Shipping - Depending on the product, some prices include the cost of shipping to the lower (48) states. We are happy to ship to Alaska, Hawaii, and our Canadian friends, however, a shipping quote is required. When shipping to Canada, it is the customer's responsibility to pay any duties, taxes, and brokerage fees associated with shipping to Canada.
The freight company will call to schedule merchandise delivery via the phone number provided during the order process. Larger items are shipped by tractor/trailer (large truck). Please note that the delivery driver's only responsibility is to deliver the product to the specified destination. As a result, it is the customer's responsibility to do the following:
- 1.) Make sure the address is capable of receiving this type of shipment.
- 2.) Have the proper equipment and personell to unload the truck
- 3.) Be present for the delivery to inspect and sign documentation for receipt of the shipment.
- 4.) Note any shipping damage or shortage on the freight bill
- 5.) Unloading the entire order from the delivery truck
All charges for any re-delivery or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment.
Shipped orders cannot be cancelled. Any order which can be cancelled per the customer request will be assessed 10% of the total price (including shipping cost). Products cannot be returned. Honored warranty claims (ie defective parts, incorrect part) will have replacement parts sent at no charge to the customer.
Arrival time is typically 4-15 business days from the time of the order or payment (but can vary depending on demand, shipping location, and inventory levels). Larger buildings may require additional time.